Customer Experience Services Innovating human connections to build a better-connected future Customer experience has emerged as a pivotal driver of business growth, with each customer interaction shaping brand perception and loyalty. Customer experience leaders must navigate the rapidly changing business dynamics of today, seamlessly connect experiences, orchestrate them within their organisations, all while continuously reimagining external and internal experiences to align with consumers and employees evolving expectations.Innovating human connections is what inspires us. We know it inspires you too. That’s why our customer experience consultants help leaders to create and deliver exceptional experiences that offer excitement, build trust and drive business growth. We operate at the intersection of strategy, design, technology enablement and governance to unlock revenue growth, customer loyalty, and bring your brand promise to life. Insights paper December 2, 2024 6 min read Top digital experience trends in 2025 and beyond Navigate the dynamic digital landscape of 2025 and beyond. Stay ahead with agility, insights, and a customer-centric approach. Embrace emerging trends for an innovative digital experience." Read more Building a Performance Marketing Engine Amid Media Fragmentation Consideration for optimising customer engagement, technology, teams & talent Learn more Key partners We partner with best-in-class technologies to bring leading thinking and capabilities to our clients. Our primary partners include: Case Study Global bank puts customer experience front and center as its engine for growthIn the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti client — wanted more than customer loyalty; the bank wanted customer advocates who’d bring new business by recommending the bank’s cards. This story is all about developing and designing digital customer experiences that win customer loyalty — and advocacy. Featured insights and client stories SURVEY 2025 Report on Top Risks 2 min read Read Protiviti's Top Risks Report 2025 covering executives' views on emerging risks related to AI, cyber threats, talent management, and economic shifts. CLIENT STORY Rural Lifestyle Retailer Builds Customer Loyalty With Enhanced CIAM Strategy 5 min read Protiviti partnered with a rural lifestyle retailer client to assess its Customer Identity and Access Management (CIAM) program and architecture. CLIENT STORY Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment 6 min read Protiviti leveraged Microsoft Power BI to help this client transform its operational analytics. We built a user interface that generates analytics every 15 minutes and is easy to use with little training required. From staffing and sales targets to... CLIENT STORY Improved Sales Strategy Generates Growth for Global Climate Action Solution Provider 5 min read Discover how sales strategy optimisation led to a 25% increase in lead conversion and 15% boost in client retention for a global climate action provider. SURVEY From Automation to Autonomy - The Capabilities and Complexities of AI Agents | AI Pulse - Vol.3 6 min read Protiviti's AI Survey 3.0 reveals organisations are using Agentic AI to enhance decisions, improve efficiency and shape the future. Previous Article Pagination Next Article
